[All] Is this the correct email address for inquiries regarding event winners?

appfanplus@gmail.com

I would like to inquire about winnings

It says to press the gear in the app and contact us.

I don't use the app

I sent an email because the email address listed was for the customer center.

There is no answer. I have been asking questions until today.

Is this the correct address?

And if you don't use apps like me

Are there still people who just use it as an internet homepage?

Participation comment. I sent all the certificates.

I'm wondering if I missed out on winning because it's not an app