[All] [Latest] What is the Saizeriya refund controversy? The truth behind the incorrect collection of the kids' drink bar and how to deal with it

It has been discovered that Saizeriya has been mistakenly charging "kids' drink bar" fees nationwide. This applies to customers who have used the restaurant since October 2019, and refunds will be available. We will provide a detailed explanation of how to get a refund, the eligibility criteria, and contact information.

 

table of contents   1. What happened at Saizeriya? 2. What is the controversial "kids drink bar"? 3. The reality and background of miscollection 4. Refund Eligibility and Amount System 5. Procedures and Contact Information 6. Saizeriya's apology and measures to prevent recurrence 7. Frequently Asked Questions (Q&A)

 

 

1. What happened at Saizeriya?

 

On August 19, 2025, Saizeriya, a major family restaurant chain, suddenly issued an apology. The reason for this was that it was discovered that they had been using incorrect sales practices at their "kids drink bar" and had been charging customers more than they should have. The company stated that this issue may not have been limited to a few stores, but was occurring nationwide, and that they would be offering refunds to customers who had used the service since October 2019.

 

 

 

 

2. What is the controversial "kids drink bar"?

 

The Kids' Drink Bar is a special menu for elementary school children and younger, and is characterized by the fact that it can be ordered individually for 100 yen including tax. However, some stores have misinformed customers about this rule. As a result, they have responded inappropriately, such as charging the adult single drink bar price (300 yen) instead of the child's price, or informing customers that they must order it together with a dish or dessert.

 

 

 

 

3. The reality and background of miscollection

 

There were two main types of mis-collection.

 

▪️One "A case where you ordered a 100 yen kids' drink bar but were charged the adult drink price of 300 yen."

▪️One more This refers to cases where customers were asked to order a set of food or desserts when they could have ordered them individually, resulting in them paying extra.

 

Both incidents were caused by insufficient staff guidance and system checks, resulting in disadvantages for customers.

 

 

 

 

4. Refund Eligibility and Amount System

Refunds vary depending on the nature of the error, as outlined in the table below.

 

case	Amount paid	Original amount	Refund amount
Kids' drinks are charged at adult prices	300 yen	100 yen	200 yen
If you are forced to order a set	100 yen + food fee	100 yen	Food and dessert fee

This applies to customers who ordered the Kids Drink Bar after October 2019 and experienced the above-mentioned incorrect charges.

 

 

 

 

5. Procedures and Contact Information

 

If you wish to receive a refund, you will need to contact a dedicated counter set up by Saizeriya. The customer's declaration will be compared with sales history data, and once confirmation is received, the refund will be made by bank transfer.

 

For inquiries, please call the toll-free number (0120-209-629) from 9:00 a.m. to 6:00 p.m. on weekdays.

 

 

 

 

6. Saizeriya's apology and measures to prevent recurrence

 

Saizeriya apologized, saying, "We deeply apologize for the great inconvenience caused," and stated that they would continue to educate store staff and improve their accounting system to prevent recurrence. This incident could serve as a warning to other companies in the restaurant industry as well, as such misinformation and processing can lead to trust issues.

 

 

 

 

7. Frequently Asked Questions (Q&A)

Q. Can I get a refund without a receipt?
If we can match it with sales history, we may be able to handle the matter even if you don't have a receipt.

 

 

Q. Can I get a refund directly at the store?
As a general rule, applications must be made at a dedicated counter, and refunds will be made by bank transfer.

 

 

Q. Is there a deadline for refunds?
No deadline has been announced at this time, but it is recommended that you apply as soon as possible.

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